Case Studies
Citizen Participation Information System at the Ministry of ICT and National Guidance
Challenge
Government of Uganda through NDP III identified community mobilization and
mindset change as one of the programs in the NDP III to empower families,
communities and citizens to embrace national values and actively participate in
sustainable development. Government hopes to Increase the participation of
families, communities and citizens in development initiatives by 80 percent
through a Citizen engagement project
Deliverables
A Citizen Participation Information System #letstok developed to
support 2 way communication channels including SMS, USSD, twitter, Voice
and a chat board.
Business Process Reengineering at Kampala Capital City Authority
Challenge
KCCA desired to continuously improve and measure the quality of services delivered
to the citizens. KCCA wanted to review, analyze, streamline, document, standardize,
integrate processes, service level agreements and establish a continuous
process improvement framework in the directorates of (i) Physical planning (ii)
Engineering & Technical services (iii) Public health services & Environment (iv)
Revenue collection, (v) Human Resource and Administration
Deliverables
► Project Inception Report
► AS IS Study and BPR Report
► Functional Requirement Specification
► Change Management and Capacity Building Report
► Continuous Improvement Framework and Plan
► Detailed Project Report (DPR)
Development and implementation of a quality management system at Uganda Petroleum Institute, Kigumba (UPIK).
Challenge
UPIK undertook the development and implementation of a Quality Management
System (QMS) based on the requirements of the international standard ISO
9001:2015. It envisaged that the implementation of the management system
will lead to tangible benefits in the organizations’ application of internationally
recognized standards to adopt a requirements and best practices for Quality
management.
Deliverables
► Gap Analysis Report
► Procedures and Process Documentation
► Internal Audit review Report
► Awareness Training for Staff
Development of a Risk Management Strategy and Framework for the Uganda Tourism Board.
Challenge
Uganda Tourism Board (UTB) required to develop of a risk management strategy
to guide risk management for the next 6 Financial Years (FY 2019/20 – FY
2024/25). This involved understanding of its operations at National, Regional,
and international levels, its governance structure, and its key partnerships and
collaborations with both state and non-state actors.
Deliverables
A Final strategy including a risk management policy and manual with
a risk register, glossary of key risk management terminology, Key
risk indicators of UTB, Risk indicator workflows, risk appetite, risk
universe of UTB, Risk governance structures and principles, Risk assessment
templates, and strategy implementation matrix
